Please do not use OSUMyChart to send messages that require urgent attention. For Urgent Medical matters call your Health Care Provider's office or Dial 9-1-1 in the event of an emergency.
(Updated December 19, 2013)
OSUMyChart is an optional online service hosted by The Ohio State University Wexner Medical Center (“OSU Medical Center”). OSUMyChart helps you, as a patient of OSU Medical Center, or another health entity who provides OSUMyChart to its patients (OSUMyChart Healthcare Member Organization), to achieve personalized health care.
OSUMyChart is not intended for urgent communication. If you are in need of urgent medical attention please call your health care provider’s office or call 911 in case of emergency.
The purpose of OSUMyChart is to provide you with another option to access your medical information. Medical information includes (1) access to selected portions of your medical records, such as basic laboratory results, summary medical history, visit history, and selected billing information, and (2) the ability to communicate with your health care provider. Some information accessed through OSUMyChart may assist in providing medical, nursing or other professional services or advice. However, the use of OSUMyChart is not a substitute for traditional medical advice, consultation, diagnosis or treatment.
You and your healthcare providers control the content of, and are responsible for the information sent to, OSUMyChart. Information supplied in OSUMyChart by you and the health care providers is entered into your medical record and may be used or shared with individuals as described by your hospital’s Joint Notice of Privacy Practices, and applicable laws. The information in OSUMyChart may contain sensitive information and you should take precautions to protect the confidentiality of the information. As a convenience, you have limited access to OSUMyChart using mobile devices along with a mobile device application (i.e. iPhone). For full access to OSUMyChart features and information, please access the web based application using a web browser.
OSUMyChart may offer links to medical web sites that are not a part of OSU Medical Center or other OSUMyChart Healthcare Member Organizations. These web site links are provided for general information purposes only and we do not endorse and have not verified the accuracy of the information on these web site. You should not rely on the information for purposes of treatment or diagnosis.
The OSU Medical Center, including OSUMyChart Healthcare Member Organizations listed in the Joint Notice of Privacy Practices, and its employees are permitted to release information contained in OSUMyChart. Such release of information may include treatment for physical and mental illness, alcohol and/or drug abuse, and/or AIDS (Acquired Immunodeficiency Syndrome), and/or may include results of an HIV test or the fact that an HIV test was performed. Psychotherapy notes will not be released without your authorization. Through your use of OSUMyChart you agree to the release of information contained in OSUMyChart. Your agreement is valid for 365 days, unless revoked by written notice, provided notice is received prior to release of information contained in OSUMyChart. Information released to OSUMyChart may no longer be protected by federal privacy rules, such as HIPAA.
You may not transmit any information or message that contains unlawful, threatening, fraudulent, libelous, defamatory, obscene or abusive information or language. OSUMyChart may not be used for any illegal or unethical activities. Hacking, attempted access or other forms of inappropriate access or attempted access to unauthorized areas or information on this site will lead to termination of use and potential legal prosecution.
If desired, you may make your medical information available to other individuals. This is done by granting such permission by signing a Proxy Access form.
Communications between you and your healthcare team using OSUMyChart are carried over a secure, encrypted connection. You agree to keep your password confidential and maintain adequate security on your computer and network. The Ohio State University, OSU Medical Center and other OSUMyChart Healthcare Member Organizations do not assume any risk for, nor are they responsible for, damages that may arise as a result of misuse or sharing of passwords by you, or from the lack of appropriate security associated with your computers, including the browser settings. Entries into OSUMyChart are tracked by computer audit. You may receive e-mail messages to your e-mail account advising you that new information has been added to your OSUMyChart account. Please note that any person with access to your e-mails will be able to see these notifications.
Your access to OSUMyChart continues from the date of activation until deactivated by OSU Medical Center or by you. OSU Medical Center and OSUMyChart Healthcare Member Organizations reserves the right to terminate or restrict your ability to use all or part of OSUMyChart for misuse, abuse, inactivity or for clinical reasons as determined at the sole discretion of OSU Medical Center. If your access is terminated or restricted, then you will be notified via e-mail and U.S. Postal Service. At any time, you may terminate your use of OSUMyChart by notification to OSUMyChart Customer Service at 614-366-6975 or toll-free 866-966-6975.
You understand and agree that the use of OSUMyChart is entirely at your own discretion and that of OSU Medical Center, The Ohio State University, and Ohio State University Physicians, Inc. and other OSUMyChart Healthcare Member Organizations shall not be liable for any direct, indirect, consequential, special, exemplary, punitive or other monetary damages, fees, fines, penalties or liabilities arising out of or relating to this service. You agree to defend, indemnify and hold OSU Medical Center, The Ohio State University, and Ohio State University Physicians, Inc. and other OSUMyChart Healthcare Member Organizations harmless from and against any claims, actions, judgments and settlements, including legal fees that arise from your misuse of OSUMyChart.
If any OSUMyChart records are covered by 42 CFR Part 2, then the following applies: This information has been disclosed to you from records protected by Federal Confidentiality Rules. The Federal Rules prohibit you from making any further disclosure of this information unless further disclosure is expressly permitted by the written consent of the person to whom it pertains or as otherwise permitted by 42 CFR Part 2. A general authorization for the release of medical or other information is not sufficient for this purpose. The Federal Rules restrict any use of information to criminally investigate or prosecute any alcohol or drug abuse client.